Auto Repair Clinton Township. Auto Fix Car Service Auto Repair Clinton Township
||

12 Months No Interest Financing

Rental Cars Available

Amazing Hours M-F 8-6 SAT 8-5

Rental Cars Available

"100 years of combined experience in the automotive industry"

Car Care Tips

Service Center Standard and Procedures

All Michigan pilots have checklists for every aspect of flying. They always use their checklists even if they only have two steps on them. They do this simply because a checklist is a great way to not forget steps. It is also how they can assure a predictable outcome.

That is why Clinton Township automotive service centers including Auto Pro Clinton Township have procedural standards for each service they perform. Auto Pro Clinton Township technicians are trained step by step. And they perform the procedures step by step, the same way each time. By training to procedural standards, Michigan service centers can assure a quality outcome. The job is done right every time and Clinton Township customers leave happy with how their vehicle performs.

Each company trains its technicians to standards. The Michigan automotive industry as a whole is very committed to standards of excellence and encourages individual Michigan service center operators to apply them to every vehicle they service.

An example is how Auto Pro Clinton Township grades problems and communicates their recommendations. If your service advisor tells you that a repair or replacement is required it must meet the following criteria:

The part no longer performs its intended purpose
The part does not meet a design specification
The part is missing

They may suggest repair or replacement:

If the part is close to the end of its useful life - just above discard specifications or likely to fail soon
To address a customer need or request - like for better ride or increased performance
To comply with maintenance recommended by the vehicle manufacturer
Based on the technician's informed experience

Here are some examples:

An exhaust pipe has rusted through and is leaking. Replacement is recommended because the part has failed. If the pipe were rusted, corroded or weak but not leaking, the technician may suggest it be replaced because it is near the end of its useful life and replacing it now may be more convenient for the customer.

Suppose a customer wants to improve his car's handling, but his shocks haven't failed. The may suggest replacement of the shocks to satisfy the customer's wishes.

Under these guidelines the Clinton Township car repair shop must refuse partial service of a required repair if the repair creates or continues an unsafe condition.

Let's say a customer has a cracked brake rotor. This is a dangerous condition that must be repaired. If the customer does not want to replace the rotor but instead just wants new brake pads installed, the shop must ethically refuse the partial repair. That can be an upsetting conversation, but understanding that Clinton Township service centers operate under service standards and procedures is comforting. You want your service to be done right and to have confidence in your technician's recommendations.

The Michigan automotive service industry and Auto Pro Clinton Township want the best for you and for you to keep coming back.

Auto Pro Clinton Township
1451 S. Gratiot Avenue
Clinton Township, Michigan 48036
586-554-2263

 

Latest Posts

Categories

Air Conditioning
Alignment
Automotive News
Battery
Brakes
Cabin Air Filter
Cooling System
Dashboard
Diagnostics
Did You Know
Diesel Maintenance
Differential Service
Drive Train
Emergency Items
Engine Air Filter
Exhaust
Fluids
Following Recommended Intervals
Fuel Economy
Fuel Saving Tip: Slow Down
Fuel System
Headlamps
Inspection
Keys to a long lasting vehicle
Maintenance
Monitoring System
Older Vehicles
Parts
Safety
Serpentine Belt
Service Intervals
Service Standards
Shocks & Struts
Steering
Suspension
Timing Belt
Tires and Wheels
Transmission
Windshield Wipers

Archives

November
October
September
August
July
June
May
April
March
February
January
December 2018
November 2018
October 2018
September 2018
August 2018
July 2018
June 2018
May 2018
April 2018
March 2018
February 2018
January 2018
December 2017
November 2017
October 2017
September 2017
August 2017
July 2017
June 2017
May 2017
April 2017
March 2017
February 2017
January 2017
December 2016
November 2016
October 2016
September 2016
August 2016
July 2016
June 2016
May 2016
April 2016
March 2016
February 2016
January 2016
December 2015
November 2015
October 2015
September 2015
August 2015
July 2015
June 2015
May 2015
April 2015
March 2015
February 2015
January 2015
December 2014
November 2014
October 2014